Group Booking Terms and Conditions
Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking
General Group Booking Terms
By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.
- In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
- The booking deposit is non-refundable.
- Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
- Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
- Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
- It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
- Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."
Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.
Best Location Hostel was newly remodelled in 2020 - enjoy the newest upscale standard in the city center of Vienna. It is the only hostel on the official Vienna city center map, closest to all sights in walking distance, located behind the Museums Quartier, next to Mariahilferstrasse the main shopping street. Walking distance to: MQ.
The property offers the following amenities free of charge:
FREE City maps
FREE Lockers in all rooms (requires padlock)
FREE high speed WiFi in all rooms
FREE Power Sockets in all rooms
FREE USB chargers in all rooms
FREE Board games
FREE Poker Table
FREE Win10 Computer
FREE Info screen projector
FREE 24h hot water Showers
FREE Coffee / Tea / Water
FREE Luggage storage
FREE Domestic phone calls
FREE Late check-in (see details below)
You can use a microwave/grill, hot water kettle, refrigerator, plates, cutlery, cups... but there is no full size kitchen in the ordinary sense of it. 4 super markets within one minute walking. There are various non-profit vending machines for your convenience, offering toothbrushes with paste and cover for just one euro, ear plugs tampons, all one euro or even premium padlocks (3 EUR) in case you forgot to bring your own. A very nice sightseeing art gallery displays all major sights throughout the hallways.
IMPORTANT please read:
Reservations with invalid, declined or expired credit cards will be invalidated, especially virtual third party credit cards by MB-way or similar, if payment is declined the booking will be invalid - you will see the changed booking status when you login in to your Hostelworld account!.You must have enough funds to cover the full remaining balance NOT just the deposit that you pay online.You need a guaranteed bed, we need a guaranteed payment - it's fair and simple. City Tax of 3.2% applies if not already included on your reservation statement.
Staying one night is more expensive:
We do not force you to book a minimum 2 night stay as many others but if you book just 1 night, a surcharge of 1.90 EUR per Person will be added on arrival on top of the final bill.
Late or delayed check-in arrivals:
You can arrive past 9pm, you simply fill out the online check-in form on our website and upload your ID (take a picture with mobile phone from passport will suffice) go to www.bestlocation.at and click online check-in. Provided that your payment clears you will get an Email with a code and instructions on how to enter after we prepare everything. Guests for late check-in must book one day in advance and do the online check in process ON the day of arrival. You must be able to receive emails, have power on your mobile device to retrieve the email (Wifi in front of reception if needed) and understand some basic English in order to follow the email instructions on how to enter the property. It is easy and works flawlessly.
The earliest you can arrive is 9 am, however check in usually starts at 2 pm. Luggage storage is available free of charge, early check in may be offered upon availability. Luggage storage is until 4pm, all luggage must be picked up by that time for arriving and departing guests.
We do not accept customers younger than 16 and older 50 years old. Making a booking outside the age limit will block our availability and therefore make you liable for the booking balance, same policy as a “no show” will apply.
Bookings are only possible by credit card, we do not take bookings by phone or email, please book online.
Entrances and halls are monitored with CCTV cameras, every guest accepts this measure of security without further permissions in written or spoken form.
The entire property is to be kept smoke and fire free, items producing heat of any kind (gas or electric cookers, stoves, toasters, candles, etc ) are prohibited and not allowed inside the hostel.
Guests under the influence of alcohol and/or drugs will be denied check-in. We reserve the right to cancel a reservation and exile guest/s due to disturbing behaviour in which case no refunds will apply.
Guests are liable for damages to the property or third parties.
Keyloss is a minimum charge of 25 EUR. The hostels liability is limited to the maximum amount of the booking value under any circumstance. There will be no refunds for any third party faults or causes, i.e.: if the internet provider has a malfunction - we do not provide refunds, if you get sick because someone else was sick in the dorm room - we do not provide refunds, you miss a train or plane and miss your check-in, etc.
Refunds if applicable are issued by management, not by reception and may take up to 7 days.
Best Location Hostel Policies & Conditions:
Cancellation policy: 72h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay. Non-refundable bookings can not be canceled and will be charged the full amount due except the city tax.
Check in you have to go to Lindengasse Nr.4 from 14:00 to 16:00 and 18:00 to 21:00 .You can arrive past 9pm when arranged (see online check in form on our website) No curfew, you can enter 24 hours once you have checked in.
Check out 9:00 to maximum 11:00 (late check out is fined with 10 EUR per Person as it delays staff)
Early check out possible anytime by dropping the bed sheets in the designated blue boxes inside the property and returning keys to the reception or the key drop off box outside the reception.
Payment upon arrival by credit cards.
This property may pre-authorise your card before the arrival.
Taxes not included - 3.2%
Breakfast not included.
Reception hours: 9:00-11:00, 14:00-16:00 and 18:00-21:00 you have to go to Lindengasse Nr.4
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