Group Booking Terms and Conditions
Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking
General Group Booking Terms
By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.
- In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
- The booking deposit is non-refundable.
- Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
- Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
- Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
- It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
- Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
• Karongwe Portfolio reserve the right to charge a cancellation fee equivalent to any direct costs incurred by it in attending to the reservation plus a 10% administration fee for any individual bookings cancelled more than 42 days prior to the date of the scheduled arrival.
• In the event of a cancellation, less than 42 days and more than 30 days prior to the date of the scheduled arrival, a cancellation fee in the sum equivalent to 25% of the full account will be incurred.
• In the event of a cancellation, less than 30 days prior to the date of the scheduled arrival, a cancellation fee in the sum equivalent to the full account will be charged (100%).
Additional Terms and Conditions
• All meals, teas, coffees and snacks.
• Dawn and dusk safaris in open Land Rovers.
• Drinks on dusk safaris are limited to one per person with a choice of local beer, wine or soft drink.
• All local house wines and beers are now included at Becks Safari Lodge only.
• Wifi at all lodges.
• Tourism levy/Reserve entrance fee and Rhino Levy’s are all included in the per person per night cost,
• Any transfers from Southern boom gate are included.
• Airport and road transfers, including chartered flights landing at Hoedspruit Civil Air Base.
• Mini Bar, curio, telephone, spa and laundry expenses.
• Premium and imported brands.
• Single supplement of 40%.
• Children are welcome at Karongwe Portfolio excluding Kuname and Becks Safari Lodge and would not include any triple rooms requests.
• Children between 0 and 2 years old are accommodated on a complimentary basis.
• Children from the ages of 3 years to 11 years old are accommodated at 50% of the adult tariff, sharing a family room with adults.
• Children 12 years and older are considered adults and pay the applicable tariff.
• Driver/Guide rates apply which do not include game drives R1240 pppn.
• FOC policy – 16 guests or more 1 driver or guide free of charge.
• Children under 6 yrs are not permitted on any Game activity unless approved by the Lodge Management onsite. No prior approval shall be given. (Children are required to be accompanied by an adult on Game activity) Please note children that are under aged will not be allowed on a game drive – securing a private vehicle will also not allow this policy.
• Bushwalks are an optional extra, and only arranged at the Lodge, subject to conditions. This activity is also available for limited duration and is subject to approval on the ground, it is also subject to game movement and Karongwe Lodges reserves the right not to offer based on the safety of our guests. There is an additional cost for this activity and may not be exchanged for a normal game activity.
• No reservation is secure without a deposit.
• A deposit equivalent to 25% of the total accommodation is required within 7 days of confirmation for individuals (FIT’s) and within 14 days of confirmation 10% is required for a group to secure a reservation. For reservations, less than 30 days prior to arrival for individuals and groups, full pre-payment is required.
• The balance of the accommodation account is to be settled 30 days prior to arrival or, if the period is less, full prepayment will apply.
• For groups, we require a 10% deposit and final commitment to confirm the reservation 90 days prior to arrival.
The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."
Hosting of Weddings
Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.
Most of our rangers and trackers are Shangaan and bring to the game experience the richness of their culture and vast knowledge of nature. With their natural tracking abilities and Karongwe`s modern bush telegraph, our rangers will go out of their way to bring you as close to the Magnificent Seven (lion, leopard, elephant, buffalo, rhino, cheetah and African wild dog) as they possibly can.
Chisomo Safari - Terms & Conditions
The reception works from 7 am to 4 pm.
Cancellation policy: 168h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
Check in from 13:00 to 22:00 .
Check out before 11:00 .
Payment upon arrival by cash, credit cards, debit cards.
This property may pre-authorise your card before arrival.
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