Group Booking Terms and Conditions
Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking
General Group Booking Terms
By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.
- In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
- The booking deposit is non-refundable.
- Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
- Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
- Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
- It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
- Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
1. The Mad Monkey is a party hostel, to get the maximum value and fun from your stay you should only book if you want to stay in a party hostel.
2. Cancellations must be made three (3) days before the arrival date
-Last minute cancellation will be charged the 1st night
-NO show 100%
-NRR rates 100%
3. Dorm beds are allocated on a first come first served basis by the Hostel World booking system.
4. Cash payment only upon check in at the property.
5. Customers must be 18 years old or in the company of an adult.
6. NO SHOW reservations will be charged full of the entire stay
7. Reservations under non-refundable rates are considered guaranteed and will be charged 100%
Additional Terms and Conditions
Prices do not include boat transfer, this can be booked from any Mad Monkey Hostel.
The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."
Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.
Our bay can only be reached by boat. Transport is available via long tail boat from the mainland directly to the resort. The Mad Monkey Koh Rong Samloem booking office is inside the main speed ferry booking office near the Golden Lions Roundabout in Sihanoukville. The office is open everyday from 8am until 6pm and speed ferry tickets can be purchased at the booking office or any other Mad Monkey location. ハウルルールを表示する
- Follows Covid-19 sanitation guidance
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