Group Booking Terms and Conditions
Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking
General Group Booking Terms
By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.
- In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
- The booking deposit is non-refundable.
- Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
- Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
- Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
- It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
- Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
Within 14 days, fully non-refundable, reductions of 10% max.
Within 30 days, 50% refundable, reductions of 20% max.
Outside of 30 days, fully refundable.
NO-SHOWS WILL BE CHARGE 120% OF TOTAL BOOKING COST.
Your card may be preauthorized for total stay cost to protect against fraud and no-shows. Non-refundable bookings may be charged in full if payment isn't received within one week (24 hours for bookings within a week of arrival date). These charges may appear on your statement as "Pangea Phangan" or similar, our parent company.
WE ARE LOOKING FORWARD TO SEEING YOU IN HAAD RIN!! :)
Additional Terms and Conditions
Group bookings require email communications to confirm all details, extras, packages, room arrangements and assignments, and any other issues, requests or requirements.
50% deposit due within 48 hours of booking to confirm beds or rooms. Please contact us with details of the nature of your group and any special requests. We are a friendly and social hostel, and we hope that your group will join us in socializing!
Property is ideal for all styles and age ranges, but please keep in mind we are in the center of Haad Rin Beach, so at night there may be some noise from surrounding bars sometimes.
During Full Moon Party, you will be right in the center of the 20,000 person party, so it will be loud and crazy, and not suitable in general for guests under 18 years old. We will accept groups with younger members on these dates, but please be strongly advised.
Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.
Home of THE PHOENIX - the only Karaoke Bar in Haad Rin!
We are part of the growing Backpacker Social Experience Group - a network of small businesses that treat travelers more like friends and families than customers and ATMs! Friendly, Comfortable, Clean, Good value, and Eco-Conscious - all our partners work hard to give you the more casual, social, fun & enjoyable experience for Full Moon Party & Haad Rin! If you need ANYTHING, let us know - we can help! We hope you'll join our huge pre-parties for Jungle Experience, Full Moon Party, & many more!
Property Terms & Policies:
1) PLEASE READ ROOM/BED DESCRIPTIONS CAREFULLY WHEN YOU BOOK. YOU ARE RESPONSIBLE FOR ROOM TYPE BOOKED AS WE WILL LIKELY BE TOO FULL DURING FULL MOON PARTY TO CHANGE ROOM TYPES ON ARRIVAL.
2) Check in from 14:00
3) Check out Before 11:00
4) Reception working hours: 10:30 to 20:00
If you will arrive at the hotel after 20:00, please let us know in advance.
5) Remaining Payment on Arrival: Cash and credit card
Credit card payment will have 5% surcharge.
6) Cancellation or amendment must be made 7 days in advance prior to arrival for Refundable bookings.
7) Breakfast is not included.
8) NO smoking in Room, but smoking on balconies permitted.
9) NO-SHOWS WILL BE CHARGED 120% OF TOTAL BOOKING COST! IF YOU CANNOT COME, PLEASE NOTIFY US ASAP AND ALLOW SOMEONE ELSE THE CHANCE TO BOOK YOUR SPACE AND JOIN US!
10) Our property has FAN only - no air-con in any room.
Please note SOME rooms have not air-con only FAN. Please make sure before making a reservation. ハウルルールを表示する
- Air Conditioning
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