Group Booking Terms and Conditions
Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking
General Group Booking Terms
By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.
- In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
- The booking deposit is non-refundable.
- Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
- Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
- Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
- It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
- Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
No refund on any cancellations of group bookings.
The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."
Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.
A hub at the heart of Whistler Village, Pangea is a place where you can meet like-minded travelers, enjoy an espresso or craft beer in The Living Room or a shaken cocktail on The Rooftop Patio, but still have your own personal space at the end of the day.
Whoever coined the phrase “Location. Location. Location.” might well have been thinking of Pangea (if it had been around then). We're located right on the pedestrian Village Stroll, centered between the Village Square and Mountain Square and a mere 200 meters from base of the slopes. If we shake your cocktail too much we might wet the benches in the gondolas.
Pangea Pod Hotel Policies & Conditions:
Pricing indicated is for single-occupancy only (1x person per pod). Double-occupancy (2x persons per pod) will incur an additional charge of 75-100% of the base price depending on the pod type.
Late check-out options (1 PM and 3 PM) available for a fee.
Cancellation policy: 14 days before arrival.
Pangea requires a deposit of 100% of the total reservation amount upfront, including all fees and taxes. Not making a payment does equate to cancelling a reservation.
Taxes are not included; 16% will be added to the total amount.
A preauthorization/deposit is required at check-in, and can be paid by credit card or cash.
Breakfast is not included.
- 24/7 reception.
- No curfew.
- Quiet hours in pods: 10 PM – 7 AM.
- Minimum age: 18 years.
- No pets.
- All pods contain lock-boxes, however locks are not provided (guests can purchase locks from reception if needed).
- Free ski/snowboard storage.
- Bike storage available for a fee, and must be booked in advance.
These Terms and Conditions outline the rules and regulations for both (a) making a reservation and (b) staying at the Pangea Pod Hotel.
The following terminology applies to these Terms and Conditions:
The “Company”, “Pangea”, “Ourselves”, “We”, “Our” and “Us”, refers to the Pangea Pod Hotel, its parent, subsidiaries and affiliated companies, and their directors, principals, employees, agents and affiliates.
“User”, “Guest”, “Client”, “You” and “Your” refers to you, the person making this reservation and hereby accepting the Company’s Terms and Conditions.
“Party” and “Parties” refers either the Company or the Client or both the Company and the Client.
Wherever the singular or masculine is used throughout this agreement, the same shall be construed as meaning the plural or the feminine where the context so requires, and vice versa.
Please read these Terms and Conditions carefully before you make a reservation at the Pangea Pod Hotel. By making this reservation, you acknowledge that you accept the Terms and Conditions stated on this page in full and agree to be bound by them. Do not continue to make this booking if you do not accept all of the Terms and Conditions set out on this page. If you are making a reservation on behalf of other persons you are responsible for bringing these Terms and Conditions to their attention and advising them that they will be bound by the same.
CONDITIONS OF MAKING A BOOKING.
As a condition of making a reservation, you warrant that:
You are at least 18 years of age;
You have the authority to create a legally binding agreement with the Pangea Pod Hotel;
You will only reserve for yourself or for such other persons for whom you have the authority to make such reservations;
You will advise such other persons on behalf of whom you have made a reservation about these Terms and Conditions and any other terms that apply to the reservation or their stay at the Pangea Pod Hotel; and
All information provided by you in respect of a reservation is accurate and complete.
All reservations are binding from the moment they are made, regardless of whether they are made via the internet, over the telephone, in person, in writing or through another channel, and whether made on behalf of yourself or on behalf of others for whom you have the authority to make a reservation.
Pangea requires all guests to be at least 18 years of age at date of check-in to overnight at Pangea.
Pangea requires all guests to be at least 19 years of age to purchase or consume any alcohol at Pangea. Any complimentary drinks which may be offered as part of a reservation will only be served to guests that are at least 19 years of age.
PAYMENT TERMS – NON-REFUNDABLE RESERVATIONS.
Pangea requires full payment of 100% of the total reservation amount upfront, including all fees and taxes. Non-refundable reservations will not be refunded at any time for any reason.
PAYMENT TERMS – CURRENCY.
All reservation amounts, fees, taxes and other charges are calculated in Canadian Dollars. Please be aware that payment will be taken in Canadian currency at the prevailing foreign currency exchange rate at the date of payment. If prepayment of your reservation in full is not required and some portion is paid closer to the date of your reservation, the foreign currency exchange rate at this time might be different to the rate in effect at the time your reservation was made. You are responsible for any increase in cost as a result of such change in rates.
Certain banks and credit card companies charge their account holders a transaction fee for foreign currency exchange transactions. You are responsible for any such fees.
The foreign currency exchange rate and any transaction fees are determined solely by the bank or other body processing the transaction. If you have questions about the foreign currency exchange rate or transaction fees, you should contact your bank.
As a result of the above-listed fees and costs, the amount listed on your credit or debit card statement may differ from the amount showing on the billing summary page generated by us for your reservation.
CANCELLING A RESERVATION.
All cancellations need to be made via email to directly with the property and need to include the following details:
Email address used to make the reservation
Reason for cancellation
Not making a payment does equate to cancelling a reservation.
Pangea maintains the right, in it sole and unfettered discretion, to cancel your reservation if you have not followed the terms of payment. In such circumstances, any deposit paid will not be refunded.
Pangea maintains the right to cancel any reservation in the event of force majeure or factors beyond its control. In such instances, Pangea will refund any amounts due for services not yet rendered.
CANCELLATION TERMS – NON-REFUNDABLE RESERVATIONS.
Time of cancellation in relation to scheduled check-in time: Any time.
Cancellation fee as proportion of total reservation amount: 100%.
CANCELLATION TERMS – REFUNDABLE RESERVATIONS.
Time of cancellation in relation to scheduled check-in time: Greater than 14 days.
Cancellation fee as proportion of total reservation amount: 0%.
Time of cancellation in relation to scheduled check-in time: Less than or equal to 14 days.
Cancellation fee as proportion of total reservation amount: 100%.
If any reservation shows signs or is connected with any suspected fraud or other suspicious activity, we may cancel any reservation and reserve the right to take whatever legal action we deem appropriate. You may be liable for losses and damages incurred by us as a result of such activity, including any legal costs that we incur as a result of such activities.
Check-in starts at 4:00 PM (16:00).
Standard check-out is at 10:00 AM. You do not need to come to reception. Your card on file will be charged for any amount due.
A ‘Late’ check-out option at 1:00 PM (13:00) and an ‘Even later’ check-out option at 3:00 PM (15:00) is available for an additional fee.
Standard occupancy is one person per pod.
No pod may be occupied, at any time, by more than two people. An additional fee of 100% of the total accommodation cost for the entire stay is applicable if double-occupancy is requested by you at time of booking or check-in.
You cannot add additional occupants to pods after check-in. If additional unauthorized guests are discovered, Pangea reserves the right, at its sole discretion, to charge the additional fee of 75% of the total accommodation cost for the entire stay (regardless of when the additional unauthorized guests are discovered) for each additional unauthorized guest discovered and to immediately remove both you and your unauthorized guests from the property without issuing any refund.
Due to space constraints and for the safety of all our staff and guests, Pangea does not allow visitors in suites and/or pods. If you bring visitors into your suite and/or pod we may evict you.
You are responsible for the fixtures, fittings and Pangea’s contents in your pods and common spaces and are liable to compensate Pangea for any damage you cause (in whole or in part) to its property or its contents. Any damage discovered upon check-out, including missing linens and/or towels, will be charged to your credit card or cash deposit on file, as appropriate.
Pangea takes no responsibility for your personal effects. We suggest you keep important belongings with you at all times.
All common area, including washrooms within suites, are cleaned daily. Pods are cleaned upon check-out. Daily cleaning of pods, including the provision of clean towels on a daily basis, is available for an additional fee.
Smoking is forbidden throughout Pangea, including on all of Pangea’s patios and balconies, as well as within six meters of Pangea’s main entrance and rear exit. Unauthorised smoking will incur a fee of $250 for each occurrence.
No pets are allowed in Pangea unless specific authorization has been obtained in advance.
Pangea maintains quiet hours in its sleeping areas between the hours of 10:30 PM and 6:30 AM. Noise complaints will be handed on a warning system. Pangea reserves the right, in its sole and unfettered discretion, to apply remedies including, but not limited to, eviction without refund and compensation of guests affected by your excessive noise.
Pangea reserves the right, in its sole and unfettered discretion, to remove any guest who causes undue disturbances or excessive noise, whether during the Quiet Period or not, as determined in Pangea’s sole discretion.
RIGHT TO REFUSE SERVICE.
Pangea is privately owned and operated.
Pangea reserves the right, in its sole and unfettered discretion, to refuse service or entry to anyone at any time for any reason that does not violate federal or provincial laws.
Pangea has a zero tolerance policy and will refuse to admit and/or will refuse to provide services or accommodation in our hotel to and/or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Pangea Pod Hotel and the province of British Columbia for the operation and management of the hotel.
Pangea will refuse to provide services to and may evict a guest who:
Refuses or fails to pay for services or accommodation;
Is under the influence of alcohol, drugs, or any other intoxicating substance or is not in compliance with provincial liquor laws;
Acts in a disorderly fashion as to disturb the peace of other guests;
Seeks to use the hotel for an unlawful purpose;
Seeks to bring into the Pangea Pod Hotel an unlawfully possessed firearm or any explosive, hazardous or toxic substance, that is unlawful to possess or that may be dangerous to other persons;
Destroys, damages, defaces or threatens harm to hotel property or guests;
Causes or permits persons to exceed the maximum allowable occupancy of his/her pod or the hotel; and
Refuses to abide by the reasonable standards or policies established by the Pangea Pod Hotel for the operation and management of our property.
Pangea reserves the right to transfer all data in its possession to a successor-in-interest to its business or assets.
INTELLECTUAL PROPERTY RIGHTS.
The Pangea Pod Hotel and/or its licensors own all right and title to the Pangea Pod Hotel’s booking engine and all content and all intellectual property rights for all material on the booking engine. All intellectual property rights are reserved. You are granted a limited right to view and/or print pages from the Pangea Pod Hotel’s booking engine that relate to your reservation for your own personal use.
For a variety of reasons, Pangea’s booking engine may be unavailable from time to time, with or without notice to you, and your access to and use of the booking engine and any services available through it may be suspended, delayed, unavailable or cancelled as a result thereof. Pangea also make no representations or warranties that the booking engine will be free of viruses or contamination or destructive features.
To the maximum extent permitted by applicable law, Pangea disclaims all representations, warranties (express, implied or statutory) and conditions relating to the Pangea Pod Hotel’s booking engine and the use of the Pangea Pod Hotel’s booking engine. Pangea will not be liable for any losses, liabilities, damages or costs of any kind which arise out of or in any way are connected with this agreement or the use of the Pangea Pod Hotel’s booking engine.
You assume the sole risk of making use of the Pangea Pod Hotel’s booking engine and bear the sole responsibility for any losses, liabilities, damages or costs of any kind that you may incur or become liable for, directly or indirectly, due to the use, unavailability or lack of functionality of the booking engine.
If, despite the limitation set out above, Pangea is found liable for any loss or damage which arise out of or in any way are connected with this agreement or The Pangea Pod Hotel’s booking engine, Pangea’s liability will in no event exceed in the aggregate the greater of the reservation fee that you paid to Pangea in connection with the relevant reservation or $100.00 Canadian Dollars. This limitation reflects an agreed upon allocation of risk between you and us and will survive and inure to the benefit of us.
You agree to defend and indemnify us and any of our officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, penalties and other costs or expenses of any kind or nature brought by third parties as a result of your breach of these Terms and Conditions, your violation of any law or the rights of a third party, or your use of our information.
APPLICABLE LAW AND JURISDICTION.
Pangea is controlled and operated from offices in British Columbia, Canada, and is governed by the laws of the Province of British Columbia and any disputes in connection therewith are to be dealt with exclusively under the jurisdiction of the courts of the Province of British Columbia.
Pangea is committed to customer satisfaction. If you have a problem or dispute, please contact us and we will try to resolve your concerns.
CHANGES TO THESE TERMS AND CONDITIONS.
Pangea may revise these Terms and Conditions at any time by amending this page and will publish the updated version online from time to time. Please check this page each time you make a reservation to take notice of any changes that we have made as they are binding on you in relation to all matters except any reservations made prior to the date of the last set of changes. The Terms and Conditions set out on this page at the time you made your reservation will continue to apply to that reservation. The date of the last set of changes is indicated at the bottom of this page.
- Air Conditioning
- Flexible NRR
- Follows Covid-19 sanitation guidance
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