Koncept Hotel International

No staff to speak to, apart from cleaners & woman serving limited breakfast. Woken up early every morning by engineering equipment/ loud building noise outside the room-emailed to complain and told that normal when staying in a city. No alternative room offered/ no compensation. No policy for reasonable adjustments as per disability legislation when cancelling a booking. Beautiful fixtures & fittings & cleaners amazing but no customer service. Would NEVER stay there again-would not recommend

Really nice but more like a hotel. No staff on site so it feels empty. People did not use the common spaces. Location is ideal, short walks to main attractions

Overall okay for a short city break. Pros were stylishly decorated, very handy to check in at any time as it is self serve, breakfast downstairs at the breakfast bar was good. Everything worked in my room, plenty of toilet paper and soap/shower gel, windows were good at blocking out noise from close road and air con was good. Close to Poststrasse tube station which was convenient. Cons were 15 mins walking distance to tourist attractions, no staff ie reception/security, no restaurant