ITC Hotel Amsterdam

was very disappointed, arriving in the evening not getting what I had booked. I could have been informed about it before hand bt wasn't, also turned out that my mails written to the hotel, had not been read/reacted on. Had it been earlier in the day, I would have changed places. the shared toilet was in a mess. :(

Great hotel with an equally great location with just 20 -30 mins walk to most tourist sites including the Rijksmuseum and the Van Gogh Museum, and shopping in Rokin. Staff is friendly and warm, and facilities are very clean. Some people complain about the stairs but that is to be expected. However, please do consider having an inside latch for the door.

Too many negative points. I saw a rat in my room at 3am, I didn’t get any support or refund for my lack sleep. The staff weren’t supportive. Staff coming inside my room using their own card to access it. No safety and privacy at all. The walls were so thin so you hear loud noise, inside and outside the the “hotel”. Small room, steep stairs. WORST EXPERIENCE EVER. I wouldn’t never recommend this place. Overpriced and doesn’t worth your money They are dishonest, disrespectful and dirty.